On Thursday 16th July, the new Android update launched, causing issues with various apps including ours. To fix these issues, please upgrade to the latest version of Android in your phone's settings.
Knowledge Hub
FAQ
How Do I Get More Work?
Explore how faster membership alerts and direct lead generation through TradeClicks can help you secure more work.
Read moreFAQ
Why Don’t You Employ Engineers?
Learn how our independent engineer network provides nationwide coverage while supporting skilled local tradespeople.
Read moreFAQ
Why Do You Charge 33%?
Discover how the 33% charge supports more than £100,000 of monthly advertising and helps generate emergency call-outs for engineers.
Read moreFAQ
What Documents Do I Need?
Find out which qualifications, registrations and insurance documents plumbers, drainage engineers, electricians and heating engineers need to provide.
Read moreFAQ
When Is the Payment Run?
Stripe-connected engineers can receive same-day payments, while manual bank transfers are processed during the weekly payment run.
Read moreHow-to
How to Get Paid Faster
Learn how connecting your Stripe account can help you receive same-day payments instead of waiting for the weekly bank transfer.
Read moreThe App
App Wishlist
Got an idea for a feature or update to our app? We want to hear all about it below!
Allow photo uploads
Add Dark Mode
Tailored Notifications
App Update Log
Below you will find the latest updates we've made to the Emergency Hero app.
Fixed
Login issues on Android
Added
Engineer In-App Pings
Get the app
Not downloaded the Emergency Hero App yet or need to reinstall? You can that here.
How-to
How to Get the App
Learn how to download the Emergency Hero app from the Apple App Store or Google Play Store and start receiving call-outs.
Read moreGuide
Troubleshooting the App
Having problems with the app? Follow these simple steps to update your app and phone, or reinstall it if needed.
Read moreFAQ
What Does the App Do?
Discover how the Emergency Hero app helps engineers receive call-outs, manage jobs and handle same-day payments in one place.
Read moreForms & Surveys
Report a Problem
Have a problem with the app, a payment or anything else? Let us know about it by reporting a problem here.
Insurance & docs
If you've been asked to upload your documents or you have any new documents to upload, you can do that here.
Engineer Satisfaction Survey
Membership
Membership tiers
Higher tiers get priority routing, lower commission and faster payouts.
Bronze
£50/mo
- 4 min alert delay
- 40km radius coverage
Silver
£120/mo
- 2 min alert delay
- 60km radius coverage
Gold
£300/mo
- Immediate alters with no delay
- 80km radius coverage
FAQ
Is There a Free Tier?
Learn how our free membership works, including a 20km call-out radius and notifications sent after a five-minute delay.
Read moreGuide
Bronze vs Silver vs Gold
Compare our three engineer membership packages and find the right balance of coverage, notification speed and monthly cost.
Read moreFAQ
Why Upgrade to Gold?
When several engineers are available, seeing an opportunity first can make a real difference to how much work you secure.
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