Knowledge Hub
The App
App Wishlist
App Update Log
Get the app
Not downloaded the Emergency Hero App yet or need to reinstall? You can that here.
How to Get the App
Learn how to download the Emergency Hero app from the Apple App Store or Google Play Store and start receiving call-outs.
Read moreTroubleshooting the App
Having problems with the app? Follow these simple steps to update your app and phone, or reinstall it if needed.
Read moreWhat Does the App Do?
Discover how the Emergency Hero app helps engineers receive call-outs, manage jobs and handle same-day payments in one place.
Read moreForms & Surveys
Report a Problem
Have a problem with the app, a payment or anything else? Let us know about it by reporting a problem here.
Insurance & docs
If you've been asked to upload your documents or you have any new documents to upload, you can do that here.
Engineer Satisfaction Survey
Membership
Membership tiers
Higher tiers get priority routing, lower commission and faster payouts.
- 4 min alert delay
- 40km radius coverage
- 2 min alert delay
- 60km radius coverage
- Immediate alters with no delay
- 80km radius coverage
Is There a Free Tier?
Learn how our free membership works, including a 20km call-out radius and notifications sent after a five-minute delay.
Read moreBronze vs Silver vs Gold
Compare our three engineer membership packages and find the right balance of coverage, notification speed and monthly cost.
Read moreWhy Upgrade to Gold?
When several engineers are available, seeing an opportunity first can make a real difference to how much work you secure.
Read more
